Refund policy
RETURN, REPLACEMENT & REFUND POLICY
Effective Date: 28 September 2026
Last Updated: 28 September 2026
At Elif Perfumes, we take care to ensure that every order is packed and delivered in good condition. Because our products are fragrances and personal-use products, we have a strict policy regarding returns and replacements.
Please read this policy carefully before placing an order on www.elifperfumes.com.
By placing an order with us, you acknowledge and agree to the terms of this Return, Replacement & Refund Policy.
1. OUR RETURN POLICY
Elif Perfumes does not accept general returns.
We do not accept returns because a customer:
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Does not like the fragrance
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Does not like the fragrance after trying it
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Finds that the fragrance is different from what they expected
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Feels that the fragrance does not last as long as they expected
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Changes their mind after purchasing
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Ordered the wrong fragrance
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No longer wants the product
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Purchased the product as a gift and changes their mind
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Has opened or used the product
Perfumes that have been opened or used are not eligible for return.
We do not offer a general “try and return” or “change of mind” option.
2. WHEN WILL ELIF PERFUMES ACCEPT A RETURN?
A product may be returned only when it has arrived damaged.
Examples of qualifying damage may include:
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A broken perfume bottle
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A cracked bottle
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A bottle damaged during transportation
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Significant leakage caused by damage during transit
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Other physical damage to the product that occurred before or during delivery
Even in these circumstances, the customer is not entitled to a refund.
If an eligible damaged-product claim is approved, Elif Perfumes will provide a replacement product.
3. DAMAGE MUST BE REPORTED WITHIN 24 HOURS
Any damage must be reported to Elif Perfumes within 24 hours of delivery.
Claims reported after 24 hours of delivery will generally not be eligible for replacement.
The 24-hour period begins from the time the order is recorded as delivered to the customer.
Customers should inspect their package and product promptly after receiving the order.
4. UNBOXING VIDEO IS MANDATORY FOR DAMAGE CLAIMS
For damaged-product claims, the customer must provide an unboxing video.
The unboxing video must clearly show:
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The package as received;
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The condition of the outer packaging;
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The package being opened;
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The contents of the package;
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The perfume bottle and its condition;
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The damage being claimed.
The video should be continuous and sufficiently clear to allow Elif Perfumes to determine the condition of the package and product at the time of opening.
Customers should avoid disposing of the packaging until the claim has been reviewed.
An unboxing video is mandatory for damaged-product claims.
Photographs of the damaged product and packaging may also be requested and should be provided when requested.
5. HOW TO REPORT A DAMAGED PRODUCT
If your order arrives damaged, contact us within 24 hours of delivery.
Contact:
Email: business@elifperfumes.com
Phone / WhatsApp: +91 70120 66616
Please provide:
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Order number
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Customer name
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Phone number
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Description of the damage
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Photographs of the product
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Photographs of the packaging
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Mandatory unboxing video
Additional information or evidence may be requested where reasonably necessary to assess the claim.
6. INSPECTION AND APPROVAL
Submitting a damage claim does not automatically guarantee a replacement.
Elif Perfumes reserves the right to review and inspect the claim before approving a replacement.
We may consider:
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The unboxing video
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Photographs
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The condition of the product
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The condition of the packaging
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The nature of the damage
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Delivery information
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Information provided by the delivery provider
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Whether the damage appears to have occurred before or during delivery
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Whether the claim was submitted within the required 24-hour period
If necessary, we may arrange for the product to be collected and inspected.
A replacement will be provided only after the claim has been reviewed and approved.
7. REPLACEMENT FOR APPROVED DAMAGE CLAIMS
For an approved damaged-product claim:
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The damaged product will be collected.
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A replacement product will be provided.
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The replacement will be shipped without additional shipping charges.
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The customer will not be charged for the replacement shipment.
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Elif Perfumes will arrange the return pickup through Delhivery where applicable.
The replacement is the only remedy provided for an approved damaged-product claim.
8. NO REFUNDS FOR DAMAGED PRODUCTS
Elif Perfumes does not provide monetary refunds for damaged products.
If a damaged-product claim is approved, the product will be replaced rather than refunded.
This applies regardless of the original payment method.
Customers will therefore not receive:
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Cash refunds
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Bank-transfer refunds
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Card refunds
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UPI refunds
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Store-credit refunds
for an approved damaged-product claim, unless required otherwise by applicable law.
9. NO EXCHANGES FOR CHANGE OF MIND
We do not provide exchanges simply because a customer wants a different fragrance.
For example, a customer cannot request an exchange because:
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They prefer another fragrance;
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They do not like the scent;
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They ordered the wrong fragrance;
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They changed their mind;
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They expected the fragrance to smell different;
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They expected stronger or longer-lasting performance.
Our replacement process applies only to eligible products that arrive physically damaged and are reported within the required 24-hour period.
10. FRAGRANCE PREFERENCE AND PERFORMANCE
Fragrance is subjective, and individual perceptions of a perfume can vary.
Elif Perfumes is not responsible for returns or replacements because:
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A customer does not like the fragrance;
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A customer finds the fragrance too strong or too light;
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A customer finds the fragrance different from what they expected;
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A customer expected different fragrance notes;
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A customer believes the fragrance does not last long enough;
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A customer's skin chemistry produces a different result;
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A customer changes their fragrance preference after purchase.
These circumstances do not constitute product damage for purposes of this policy.
11. OPENED OR USED PRODUCTS
Opened or used perfumes are not eligible for return or replacement on the basis of customer preference.
Customers should therefore inspect the external condition of their order promptly upon delivery and report any physical damage within 24 hours, before using the product.
Using the perfume does not create a right to return, refund, or exchange the product.
12. WRONG PRODUCT OR MISSING PRODUCT
If you receive a product that is different from what you ordered, or if an item appears to be missing from your order, please contact us as soon as possible.
We will review the order and delivery information and, where the issue is confirmed to have resulted from an Elif Perfumes fulfillment error, take appropriate steps to resolve the issue, which may include replacement of the affected product.
Wrong-product or missing-product issues should be reported promptly after delivery.
13. SHIPPING COSTS FOR APPROVED REPLACEMENTS
If a replacement is approved under this policy because a product arrived damaged, Elif Perfumes will bear the applicable return and replacement shipping costs.
The customer will not be charged an additional shipping fee for the replacement.
If the original order qualified for free shipping, the replacement will also be shipped without an additional shipping charge.
14. RETURN PICKUP
Where a damaged product is approved for replacement, Elif Perfumes may arrange return collection through Delhivery.
Customers should:
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Keep the damaged product;
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Keep the original packaging;
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Keep all relevant packaging materials;
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Securely pack the product for collection;
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Make the product available to the courier when the pickup is scheduled.
Customers should not independently ship a damaged product back to Elif Perfumes unless specifically instructed to do so.
15. CUSTOMER RESPONSIBILITY FOR RETURN PACKAGING
When a damaged product is being collected for replacement, the customer is responsible for reasonably securing the product and packaging so that it can be safely transported.
Customers should retain the original packaging where possible.
Elif Perfumes may provide instructions regarding packaging or collection when arranging the replacement.
16. ORDER CANCELLATIONS
Once an order has been placed, orders cannot be cancelled through the standard customer cancellation process.
Customers should carefully review their:
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Product selection
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Quantity
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Name
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Phone number
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Shipping address
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Other order information
before completing their purchase.
17. ORDERS THAT CANNOT BE DELIVERED
Delivery-related issues are generally handled through our delivery partner, Delhivery.
If delivery cannot be completed, the following process may apply.
Incorrect address
If an incorrect or incomplete address has been provided, the customer should contact Elif Perfumes so that we can attempt to resolve the delivery issue with the customer and/or delivery provider.
Customer unavailable
If the customer is unavailable when delivery is attempted, the delivery provider may make another delivery attempt.
Customer does not respond to the courier
If the customer does not respond to the delivery provider, another delivery attempt may be made in accordance with the delivery provider's procedures.
Customer does not collect the parcel
If the customer does not collect or receive the parcel, additional delivery attempts may be made through the delivery provider.
Customers should cooperate with the delivery provider and remain available at the provided delivery address or respond to delivery communications to facilitate successful delivery.
18. REFUSAL OF DELIVERY
If a customer refuses to accept a parcel after placing an order, this does not create a right to a refund.
Customers should not refuse delivery as a method of cancelling an order.
If you have a genuine issue with your order, please contact Elif Perfumes so that we can review the situation.
19. NO REFUNDS FOR UNDELIVERED OR REFUSED ORDERS
Except where otherwise required by applicable law, Elif Perfumes does not provide refunds merely because:
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A customer refused delivery;
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A customer was unavailable;
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A customer did not respond to the courier;
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A customer did not collect the parcel;
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A customer provided an incorrect or incomplete address.
Where possible, we will work with the customer and delivery provider to resolve delivery issues and attempt delivery.
20. SALE AND DISCOUNTED PRODUCTS
Discounted or promotional purchases are subject to the same replacement policy described above.
A discounted product is not eligible for return simply because the customer changes their mind or does not like the fragrance.
Where a qualifying product arrives damaged and the claim is approved, the replacement will be handled according to this policy.
21. GIFT CARDS
Elif Perfumes does not currently offer gift cards.
If gift cards or other similar products are introduced in the future, this policy may be updated to include specific terms governing their purchase, use, cancellation, expiration, and refund eligibility.
22. FRAUDULENT OR ABUSIVE CLAIMS
Elif Perfumes reserves the right to investigate claims that appear to be fraudulent, misleading, abusive, or inconsistent with the available evidence.
This may include repeated damage claims, manipulated photographs or videos, false statements, or other attempts to obtain a replacement where the requirements of this policy have not been met.
Where permitted by applicable law, we may refuse a replacement where a claim is found to be fraudulent or materially inconsistent with the evidence.
23. LEGAL RIGHTS
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded or limited under applicable Indian law.
Where mandatory consumer-protection or other applicable legal requirements provide a customer with rights that differ from this policy, those mandatory legal requirements will apply.
This policy is intended to establish Elif Perfumes' standard commercial return and replacement procedure and does not limit any mandatory rights available to customers under applicable law.
24. POLICY CHANGES
We may update this Return, Replacement & Refund Policy from time to time.
Changes may be made to reflect:
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Changes in our products or services;
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Changes in our delivery arrangements;
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Changes in our return or replacement procedures;
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Changes in applicable law;
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Changes in our business practices.
When material changes are made, we may provide notice through the Website or other appropriate means.
The “Last Updated” date at the beginning of this policy indicates when it was most recently updated.
25. CONTACT US
For questions regarding returns, damaged products, replacements, delivery issues, or this policy, contact us:
Elif Perfumes
Email: business@elifperfumes.com
Phone / WhatsApp: +91 70120 66616
For a damaged-product claim, please include your order number, photographs, and mandatory unboxing video when contacting us.
SUMMARY
For clarity, Elif Perfumes' standard policy is:
No general returns.
No refunds.
No change-of-mind exchanges.
No fragrance-preference returns.
No order cancellations.
The exception is a product that arrives physically damaged and is reported within 24 hours of delivery with the required evidence, including a mandatory unboxing video. If the claim is approved after review, the damaged product will be collected through Delhivery and replaced at no additional cost to the customer.