Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 28 September 2026
Last Updated: 28 September 2026

At Elif Perfumes, we aim to make your order and delivery experience as smooth and reliable as possible.

This Shipping & Delivery Policy explains where we ship, how orders are dispatched, estimated delivery timelines, tracking, delivery attempts, address requirements, and what happens when delivery issues occur.

By placing an order through www.elifperfumes.com, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. WHERE WE DELIVER

Elif Perfumes currently ships orders within India only.

We deliver to serviceable Indian PIN codes supported by our delivery partner.

Delivery availability may vary depending on the serviceability of the PIN code, local delivery conditions, and the delivery partner's network.

We currently do not offer international shipping.

2. DELIVERY PARTNER

Orders are shipped through our delivery partner, Delhivery.

Once your order has been handed over to the delivery partner, certain aspects of the delivery process, including routing, delivery attempts, tracking updates, and delivery scheduling, are handled by the delivery partner according to its applicable procedures.

3. ORDER PROCESSING AND DISPATCH

Orders are generally prepared and handed over to the delivery partner after the order has been successfully placed and payment has been received.

We aim to dispatch orders promptly.

Once your order has been dispatched, you will receive shipment or tracking information through the communication channels available for your order.

4. ESTIMATED DELIVERY TIME

Our standard estimated delivery time is approximately:

3–5 business days

The estimated delivery period generally begins after the order has been dispatched.

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Delivery location;

  • PIN-code serviceability;

  • Courier operations;

  • Weather conditions;

  • Traffic;

  • Public holidays;

  • Regional conditions;

  • Customer availability;

  • Incorrect or incomplete address information;

  • Other circumstances outside our reasonable control.

5. BUSINESS DAYS

Our stated delivery estimate is based on business days.

Sundays and applicable public holidays may not be counted as business days for delivery estimates.

Courier operations may also vary by location.

6. SHIPPING CHARGES

Shipping charges are determined according to the applicable order value and shipping terms displayed on the Website at the time of purchase.

Orders meeting the free-shipping threshold displayed on the Website at the time of checkout will qualify for free standard shipping.

Where an order does not qualify for free shipping, the applicable shipping charge will be displayed during checkout before the order is completed.

7. NO EXPRESS SHIPPING

Elif Perfumes currently offers standard shipping only.

We do not currently offer an express or guaranteed-expedited shipping service.

8. ORDER TRACKING

After your order has been dispatched, tracking information may be provided through email and/or WhatsApp.

The tracking information may allow you to view updates concerning the shipment's progress.

Tracking information is provided through or based on information received from our delivery partner.

Delivery scans and estimated delivery dates are controlled by the applicable delivery network and may change during transit.

9. DELIVERY ATTEMPTS

Delivery attempts are handled by Delhivery according to its applicable delivery procedures.

If a customer is unavailable when delivery is attempted, the delivery provider may make another delivery attempt.

Similarly, if the customer does not respond to delivery communications or does not collect the parcel, additional delivery attempts may be made according to the delivery provider's procedures.

The number and timing of delivery attempts may vary depending on the delivery location and circumstances.

10. CUSTOMER UNAVAILABLE AT THE TIME OF DELIVERY

Customers should ensure that someone is available to receive the order at the provided delivery address.

If no one is available, Delhivery may attempt delivery again according to its applicable procedures.

Customers may also receive communications from the delivery provider regarding the delivery.

11. CUSTOMER DOES NOT RESPOND TO THE COURIER

If a customer does not respond to calls, messages, or other delivery communications from Delhivery, delivery may be delayed.

The delivery provider may make additional attempts in accordance with its procedures.

Customers are responsible for responding to delivery communications and cooperating with reasonable delivery requirements.

12. CUSTOMER DOES NOT COLLECT THE PARCEL

If a customer does not collect or receive a parcel, Delhivery may make additional delivery attempts or take other steps according to its delivery procedures.

Customers should cooperate with the delivery provider to ensure successful delivery.

Failure to collect a parcel does not automatically constitute a cancellation of the order or create a right to a refund.

Any rights that cannot legally be excluded remain unaffected.

13. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

This includes providing accurate:

  • Name;

  • House/building information;

  • Street/locality;

  • City;

  • State;

  • PIN code;

  • Phone number;

  • Other information necessary for delivery.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Where possible, Elif Perfumes will work with the customer and Delhivery to attempt to resolve the issue.

However, we cannot guarantee successful delivery where incorrect or incomplete information was provided by the customer.

14. CHANGING THE DELIVERY ADDRESS

Customers may request a change to their delivery address before the order has been dispatched.

Address-change requests should be submitted as soon as possible by contacting:

Email: business@elifperfumes.com
Phone / WhatsApp: +91 70120 66616

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Any address change after dispatch may be subject to the delivery partner's procedures and serviceability.

15. DELIVERY TO ANOTHER PERSON

Customers may provide a delivery address where another person is intended to receive the order.

The customer is responsible for ensuring that:

  • The recipient's name is accurate;

  • The address is complete;

  • The phone number provided is reachable;

  • The recipient is available to receive the parcel.

Elif Perfumes is not responsible for delays resulting from incorrect recipient information provided by the customer.

16. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, we generally aim to ship the products together in one package.

However, in certain circumstances, an order may be divided into multiple shipments where necessary for operational, logistical, inventory, or delivery reasons.

If an order is split into multiple shipments, separate tracking information may be provided where applicable.

17. DELIVERY DELAYS

Although our standard estimated delivery period is 3–5 business days, delays may occasionally occur.

If your order has exceeded the expected delivery period, please contact us at:

business@elifperfumes.com

We will review the shipment information and, where appropriate, coordinate with Delhivery to investigate the delay.

A delivery delay does not automatically entitle the customer to a refund or cancellation.

Any rights available under applicable law remain unaffected.

18. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If the tracking information states that your order has been delivered but you have not received it, please contact Elif Perfumes within 24 hours of the delivery status being recorded.

Please contact:

Email: business@elifperfumes.com
Phone / WhatsApp: +91 70120 66616

We may request information such as:

  • Order number;

  • Delivery address;

  • Tracking information;

  • Recipient details;

  • Other information reasonably necessary to investigate the issue.

We may coordinate with Delhivery to investigate the delivery status.

If the parcel is confirmed to have been lost or incorrectly delivered, Elif Perfumes will take appropriate steps to resolve the matter, which may include arranging a replacement.

19. LOST SHIPMENTS

If a shipment is determined to have been lost during delivery, Elif Perfumes will investigate the matter with the delivery provider.

Where the loss is confirmed and the order cannot be delivered, Elif Perfumes will arrange a replacement of the affected order, subject to product availability and applicable law.

We will communicate with the customer regarding the appropriate resolution.

20. DAMAGED PACKAGES OR PRODUCTS

Customers should inspect their package promptly after delivery.

If the product has arrived physically damaged, please refer to our Return, Replacement & Refund Policy.

In particular, damaged-product claims must be reported within 24 hours of delivery and require the evidence specified in that policy, including a mandatory unboxing video.

Approved damaged-product claims are handled through replacement rather than ordinary monetary refunds, subject to applicable law.

21. REPLACEMENT SHIPPING

Where a damaged-product replacement is approved under our Return, Replacement & Refund Policy:

  • Elif Perfumes will arrange the replacement;

  • The damaged product may be collected through Delhivery;

  • The replacement will be shipped without an additional shipping charge;

  • The customer will not be charged for replacement shipping.

If the original order qualified for free shipping, the replacement will also be shipped free of additional shipping charges.

22. SHIPPING CHARGES AND REFUNDS

Where a customer is eligible for a replacement under our policies, the replacement will be shipped without additional shipping charges.

Our standard policy does not provide refunds of shipping charges simply because a customer changes their mind, does not like a fragrance, refuses delivery, or fails to receive a parcel.

Nothing in this policy is intended to exclude or restrict any refund or other remedy that is required under applicable law.

23. REFUSED DELIVERY

Customers should not refuse delivery as a method of cancelling an order.

If an order is refused at the time of delivery, the delivery provider may return or otherwise process the shipment according to its procedures.

Refusing delivery does not automatically create a right to a refund.

Where a customer has a genuine concern about an order, they should contact Elif Perfumes directly.

24. FAILED DELIVERY

A delivery may fail because of circumstances including:

  • Incorrect address;

  • Incomplete address;

  • Incorrect PIN code;

  • Customer unavailable;

  • Customer does not respond to the courier;

  • Customer does not collect the parcel;

  • Local delivery restrictions;

  • Serviceability issues;

  • Other circumstances affecting delivery.

Where possible, we will work with the customer and Delhivery to resolve the issue and attempt delivery.

25. DELIVERY SERVICEABILITY

Although we aim to ship throughout India, delivery is dependent on PIN-code serviceability.

A PIN code may become temporarily unavailable due to:

  • Courier network changes;

  • Operational restrictions;

  • Weather;

  • Local conditions;

  • Security restrictions;

  • Natural events;

  • Other circumstances affecting courier operations.

If a PIN code is not serviceable, we may be unable to complete delivery to that address.

26. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate delivery information;

  • Providing an active phone number;

  • Providing a valid email address;

  • Providing a correct PIN code;

  • Being available to receive the order;

  • Responding to reasonable courier communications;

  • Cooperating with delivery attempts;

  • Informing us promptly about delivery problems.

Elif Perfumes is not responsible for delays or failed deliveries caused by inaccurate information supplied by the customer or failure to cooperate with delivery attempts.

27. SHIPPING RESTRICTIONS

Elif Perfumes does not currently impose any additional geographical shipping restrictions within India beyond the serviceability limitations of our delivery network.

Actual delivery availability is determined by the serviceability of the destination PIN code.

28. CASH ON DELIVERY

Cash on Delivery (“COD”) is currently not available.

All orders must be paid for using the payment methods available at checkout.

29. INTERNATIONAL SHIPPING

Elif Perfumes currently ships within India only.

We do not currently accept or fulfill international orders.

International shipping may be introduced in the future, in which case this policy may be updated to include applicable international shipping, customs, duties, taxes, and delivery terms.

30. DELIVERY PARTNER RESPONSIBILITIES

Delhivery is responsible for operational aspects of the delivery process after the shipment has been handed over to the courier, including routing, delivery attempts, shipment scanning, and delivery operations.

Elif Perfumes will make reasonable efforts to assist customers with delivery issues and coordinate with the delivery provider where appropriate.

However, certain delivery decisions and operational procedures are controlled by the delivery provider.

31. DELIVERY ESTIMATES ARE NOT GUARANTEES

The stated 3–5 business day delivery period is an estimate and not a guaranteed delivery deadline.

Circumstances outside our reasonable control may affect delivery.

Such circumstances may include:

  • Severe weather;

  • Natural disasters;

  • Floods;

  • Fires;

  • Government restrictions;

  • Strikes;

  • Transportation disruptions;

  • Courier disruptions;

  • Internet or telecommunications failures;

  • Security incidents;

  • Operational disruptions;

  • Other circumstances beyond our reasonable control.

32. RELATIONSHIP WITH OUR RETURN POLICY

This Shipping & Delivery Policy should be read together with our Return, Replacement & Refund Policy.

The Return, Replacement & Refund Policy governs eligibility for damaged-product replacements and related procedures.

Nothing in this Shipping & Delivery Policy changes the rights or remedies available to customers under applicable law.

33. POLICY CHANGES

We may update this Shipping & Delivery Policy from time to time to reflect:

  • Changes to our delivery partner;

  • Changes to delivery procedures;

  • Changes in shipping charges;

  • Changes in delivery times;

  • Changes to our services;

  • Changes in applicable law;

  • Operational changes.

The “Last Updated” date at the beginning of this policy indicates when it was most recently revised.

Material changes may be communicated through the Website or another appropriate channel where required.

34. CONTACT US

For shipping, delivery, tracking, or order-related questions, contact:

Elif Perfumes

Email: business@elifperfumes.com
Phone / WhatsApp: +91 70120 66616

For faster assistance with a shipment, please provide your order number and tracking information where available.

END OF SHIPPING & DELIVERY POLICY